Help Center
Answers, guides, and 24/7 support — whenever you need it.
Getting started
Create your account, verify your identity, and make your first deposit.
Deposits & withdrawals
How to fund your account, withdraw assets, and track pending transfers.
Earning & savings
Understand variable APY, flexible vs. fixed-term savings, and payouts.
Lending & borrowing
Borrow against your portfolio and learn how the dynamic engine works.
Security & verification
Set up 2FA, complete KYC, and keep your account protected.
Account & billing
Manage your profile, statements, fees, and compliance settings.
Popular questions
How do I open a KaiBank account?
Click "Get started", verify your email with the OTP code, set a secure password, and complete your basic profile. You can then begin identity verification (KYC).
How long does verification take?
Most identity checks are completed within minutes. In some cases additional documents are requested, which can take up to 24 hours to review.
What are the fees?
Earning and holding assets carries no hidden fees. Network and service fees, where they apply, are always shown clearly before you confirm an action.
How do I withdraw my funds?
Go to Transfer in your dashboard, choose the asset and destination, confirm with two-factor authentication, and your withdrawal will be processed.
Still need a hand?
Our client care team is available around the clock.